FAQs

1. General Questions

1.1 What is raw honey?

Raw honey stands as the quintessence of nature's sweetness, directly harvested from the hive without undergoing pasteurization or filtration, thus preserving its full array of vitamins, enzymes, and antioxidants.

1.2 How is raw honey different from regular honey?

Distinguished from its processed counterparts, raw honey retains its natural virtues, including nutrients and bioactive compounds, as it eschews the pasteurization process that often depletes regular honey of its intrinsic health benefits.

1.3 What are the main benefits of consuming raw honey?

Consuming raw honey offers a plethora of health benefits ranging from bolstering antioxidant levels in the body to providing a natural remedy for various ailments, including sore throats and digestive issues, underscoring its role as a cornerstone of natural wellness.

1.4 How can you tell if honey is raw?

Raw honey is characterized by its tendency to crystallize over time, a cloudier appearance compared to processed honey, and the occasional presence of pollen grains or small wax particles, all indicative of minimal processing.

1.5 Is raw honey safe to eat?

For the general population, raw honey is not only safe but beneficial. However, it is advised that infants under one year of age avoid it due to the risk of botulism.

2. Health and Nutritional Benefits

2.1 What are the nutritional components of raw honey?

Raw honey is a nutritional powerhouse, brimming with essential vitamins such as B and C, minerals including magnesium and potassium, alongside a rich spectrum of antioxidants like flavonoids and phenolic acids, supporting overall health.

2.2 Can raw honey help with allergies?

Anecdotal evidence suggests that local raw honey may act as a natural antihistamine, potentially easing allergy symptoms by exposing the immune system to local pollen, although more scientific research is needed to fully substantiate these claims.

2.3 Is raw honey good for your skin?

Leveraging its antimicrobial properties and moisture-retaining capabilities, raw honey serves as an exceptional natural skincare ingredient, promoting clearer, more hydrated skin.

2.4 Does raw honey expire?

Raw honey's longevity is legendary, capable of maintaining its quality indefinitely when stored under the right conditions, thanks to its naturally low moisture content and high acidity.

2.5 Can raw honey help in weight loss?

While raw honey is not a panacea for weight loss, substituting refined sugars with it can contribute to a healthier diet, potentially aiding in weight management efforts.

2.6 Can pregnancy takes honey?

Yes, we can always take honey during pregnancy. We highly recommend Royal White, which can help pregnant women to relax and have a good rest. This supports healthy baby development in the womb as well.

3. Usage and Recipes

3.1 How can I incorporate raw honey into my diet?

he versatility of raw honey allows for its incorporation into a myriad of dietary applications, from sweetening beverages and dressings to enhancing the nutritional profile of breakfast foods and snacks.

3.2 What are some recipes that use raw honey?

Its natural sweetness and depth of flavor make raw honey an exquisite ingredient in recipes ranging from energy-boosting smoothies to savory marinades and beyond.

3.3 Can raw honey be used in baking?

Yes, raw honey can replace conventional sweeteners in baking, offering a richer flavor and additional moisture, although adjustments may be necessary due to its greater sweetness.

3.4 How does heating affect raw honey?

While gentle warming is acceptable, excessive heat can degrade raw honey's nutritional and enzymatic integrity, underscoring the importance of moderate temperature control in its usage.

3.5 Can raw honey be used as a sugar substitute?

Absolutely, raw honey serves as a superior, natural alternative to refined sugars, requiring less volume due to its enhanced sweetness and providing a more complex flavor profile along with nutritional benefits.

4. Storage and Preservation

4.1 How should raw honey be stored?

Store raw honey in a tightly sealed container at room temperature, away from direct sunlight, to preserve its quality and prevent fermentation.

4.2 Why does raw honey crystallize?

The crystallization of raw honey is a natural and reversible process, indicating its purity and natural state, resulting from the glucose content forming crystals.

4.3 Can crystallized honey be returned to its liquid form?

Yes, gently warming crystallized honey in a water bath can restore its smooth, liquid consistency without compromising its nutritional content.

4.4 How long can raw honey be kept?

When stored properly, raw honey's shelf life is virtually infinite, retaining its flavor and nutritional properties over time.

4.5 Does raw honey need to be refrigerated?

Refrigeration is not necessary for raw honey and can actually accelerate the crystallization process; room temperature storage is ideal.

5. BeeHive Loyalty Program

5.1 How to join the membership?

Step 1: Go to www.junglehouse.com.my

Step 2: Click the Membership widget icon

Step 3: Click Create A Store Account

Step 4: Key in your email address and create a password

Step 5:  Click the Membership widget icon and Update the Profile on Contact Number and Birthdate

Step 6: Tick Subscribe for Newsletter to receive all the latest promotions and sharing from Jungle House

5.2 How to update/edit my profile?

Step 1: www.junglehouse.com.my

Step 2: Login your account

Step 3: Click the Membership widget icon and then click “EARN BEES”

Step 4: Click Edit under the Complete your profile

Step 5: Edit personal detail, and click Save Changes

Step 6: Receive 50 BEE points!

5.3 How to check my membership tier?

Step 1: www.junglehouse.com.my

Step 2: login your account­­­

Step 3: Click the Membership widget icon

5.4 Will my membership expire?

The membership tier will not expire nor be downgraded. You will stay at the same level forever after reaching a particular tier.

5.5 Will my Bee points expire?

Yes, the Bee points will expire in a year if no activity is performed in the membership account. Activity here refers to any changes to the points in the membership account, for example, purchasing products, leaving a review, following and sharing our social pages etc.

Example: if customer A

Purchase RM100 (x2 bees) on 1/1/2021: 200 points

Purchase RM200 (x2 bees) on 1/4/2021: 400 points

Leave a review on 7/4/2021: 50 points

The total 650 points will expire on 7/4/2022.

5.6 How to check my BEE points?

Step 1: www.junglehouse.com.my

Step 2: Login your account

Step 3: Click the Membership widget icon

5.7 What would happen to my BEE points if I asked for a product refund?

If you request a refund, the system will automatically deduct the points.

5.8 How to claim and redeem rewards with BEE points?

Step 1: Log in to your membership account and then click the Membership widget icon

Step 2: Members will see a Beehive Rewards logo on the bottom left of the page

Step 3: Click Get Rewards and choose the product that you would like to redeem

Step 4: Click Redeem and click "tick"

Step 5: The system will generate a promo code

Step 6: Show staff your promo code to redeem your product /key in the promo code while redeeming through the website

5.9 How to check the rewards I had claimed in my rewards wallet?

It will appear in the Widget or customer account under REDEEM indicated promo code.

5.10 When is the expiry date after the rewards redeemed in my account?

After you redeem the reward, the reward will be kept in your account for 30 days. You have to spend the reward within 30 days. If not, it will expire and no longer be valid.

5.11 Can I redeem more than one reward in a single transaction?

One reward is only applicable in a single transaction.

5.12 Is there any minimum spending in redeeming the rewards?

There is no minimum spending while redeeming the rewards in the membership program unless there is a T&C stated.

5.13 Are rewards exchangeable for cash or refundable if there is any unused balance?

Rewards are not available to exchange for cash and refund for unused balance.

5.14 What is my member’s birthday benefit?

You will receive an RM20 voucher on your actual birthday. The voucher will be sent to your email account with a promo code. You can use the promo code to redeem anything in our retail or online stores. Just show our retail staff the code in the email or key in the promo code while checking out from the online store.

5.15 How can I be entitled for my birthday rewards?

Update your birthday date in your membership account under Update Profile to enjoy the reward.

5.16 When is my birthday reward expired?

After you redeem the birthday rewards, the rewards will be kept in your account for 30 days. You have to spend the tips within 30 days. Otherwise, it will expire and no longer be valid.

5.17 How many BEE points will I get from recycling Jungle House’s bottle?

You could return the bottle to our retail stores. The BEE points for each are stated below:

Mini Honey bottle (glass): 25 BEES for each

Raw Honey bottle and Jungle Juice bottle: 50 BEES for each

NOT accepted for paper box, paper bag, plastic bag, Beautea packaging, wooden stirrer, paper cup, plastic cup, carton box.

5.18 How do I subscribe/ unsubscribe email from JH?

Step 1: www.junglehouse.com.my

Step 2: Login to your account

Step 3: Click the widget icon and then click EARN BEES

Step 4: Click Edit under the “Complete your profile”

Step 5: Edit personal detail. You can tick “Subscribe for Newsletter” to subscribe/untick to unsubscribe and click Save Changes

Step 6: Receive 50 BEE points!

5.19 How long does my point be reflected in my account?

The points will be reflected immediately after purchase.

6. Storage and Preservation

6.1 How should raw honey be stored?

Store raw honey in a tightly sealed container at room temperature, away from direct sunlight, to preserve its quality and prevent fermentation.

6.2 Why does raw honey crystallize?

The crystallization of raw honey is a natural and reversible process, indicating its purity and natural state, resulting from the glucose content forming crystals.

6.3 Can crystallized honey be returned to its liquid form?

Yes, gently warming crystallized honey in a water bath can restore its smooth, liquid consistency without compromising its nutritional content.

6.4 How long can raw honey be kept?

When stored properly, raw honey's shelf life is virtually infinite, retaining its flavor and nutritional properties over time.

6.5 Does raw honey need to be refrigerated?

Refrigeration is not necessary for raw honey and can actually accelerate the crystallization process; room temperature storage is ideal.

7. Safety Concerns

7.1 Who should avoid consuming raw honey?

While raw honey is generally safe for most individuals, it is recommended that infants under one year old and people with compromised immune systems exercise caution due to the potential presence of botulinum spores.

7.2 Can infants eat raw honey?

Infants under one year should not consume raw honey due to the risk of infant botulism, a rare but serious condition.

7.3 What are the risks of eating raw honey?

The risks associated with consuming raw honey are minimal for the general population, though it can contain naturally occurring substances that may pose a risk to infants and individuals with specific health conditions.

7.4 How can you test the purity of raw honey?

Testing for purity at home is challenging; however, signs such as natural crystallization and its reluctance to dissolve easily in water can indicate raw honey's authenticity.

7.5 Are there any side effects of consuming raw honey?

While rare, consuming raw honey in excessive amounts can lead to digestive discomfort, elevated blood sugar levels, or allergic reactions in susceptible individuals.

7.6 can honey be consume with metal spoon?

Yes, you can use a metal spoon to eat honey. Metal spoons, especially those made of stainless steel, don't react with honey, so they're safe to use and won't change the honey's taste or quality. For storing honey long-term, though, glass or plastic containers are better choices.

7.7 can diabetics patient take honey?

Yes, people with diabetes can consume honey, but it should be done cautiously and in moderation. Honey is a natural sweetener that still affects blood sugar levels, sometimes even more than regular sugar because it contains fructose. It's slightly better in terms of nutritional value compared to white sugar, offering small amounts of vitamins and antioxidants, but these benefits don't negate its high sugar content.

For diabetics, it's important to monitor blood sugar levels closely and incorporate honey into their carbohydrate allowance, not in addition to it. Consulting with a healthcare provider or a dietitian to tailor dietary recommendations and possibly adjust medication is advisable before making honey a regular part of their diet.

7.8 can pregnancy lady take honey?

Yes, pregnant women can safely consume honey. Unlike raw or unpasteurized dairy products, which are generally advised against during pregnancy due to the risk of bacteria that can harm the fetus, honey does not pose the same risk. The main concern with honey, botulism spores, affects infants under one year of age and does not pose a threat to adults, including pregnant women, because their mature digestive systems can handle these spores.

However, it's always important for pregnant women to consume foods in moderation and maintain a balanced diet. If there are any specific health conditions or dietary restrictions, consulting with a healthcare provider is advisable.

For diabetics, it's important to monitor blood sugar levels closely and incorporate honey into their carbohydrate allowance, not in addition to it. Consulting with a healthcare provider or a dietitian to tailor dietary recommendations and possibly adjust medication is advisable before making honey a regular part of their diet.

7. Environmental and Ethical

8.1 How is raw honey harvested?

Ethical harvesting practices ensure that bee health is prioritized, involving the careful extraction of honey from the comb while ensuring bees are left with sufficient stores for their own needs.

8.2 What is the environmental impact of honey production?

Sustainable beekeeping has a positive environmental impact, contributing to pollination, biodiversity, and the health of ecosystems, highlighting the importance of supporting responsible honey production practices.

8.3 How can consumers ensure their honey is ethically sourced?

Consumers are encouraged to support local beekeepers and brands that transparently adhere to ethical and sustainable beekeeping practices, thereby contributing to the welfare of bee populations and the environment.

8.4 What is the difference between raw honey and organic honey?

Organic honey is produced in accordance with stringent organic standards, focusing on the bees' forage areas, whereas raw honey emphasizes minimal processing, with both sharing an emphasis on natural purity and quality.

8.5 How does beekeeping impact bee populations and biodiversity?

Responsible beekeeping practices significantly contribute to the preservation of bee populations and enhance biodiversity through pollination, vital for the health of natural ecosystems.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at helllo@junglehouse.com.my

Other inquiries? Let's chat.