FAQs

1. General Questions

1.1 What is raw honey?

Raw honey stands as the quintessence of nature's sweetness, directly harvested from the hive without undergoing pasteurization or filtration, thus preserving its full array of vitamins, enzymes, and antioxidants.

1.2 How is raw honey different from regular honey?

Distinguished from its processed counterparts, raw honey retains its natural virtues, including nutrients and bioactive compounds, as it eschews the pasteurization process that often depletes regular honey of its intrinsic health benefits.

1.3 What are the main benefits of consuming raw honey?

Consuming raw honey offers a plethora of health benefits ranging from bolstering antioxidant levels in the body to providing a natural remedy for various ailments, including sore throats and digestive issues, underscoring its role as a cornerstone of natural wellness.

1.4 How can you tell if honey is raw?

Raw honey is characterized by its tendency to crystallize over time, a cloudier appearance compared to processed honey, and the occasional presence of pollen grains or small wax particles, all indicative of minimal processing.

1.5 Is raw honey safe to eat?

For the general population, raw honey is not only safe but beneficial. However, it is advised that infants under one year of age avoid it due to the risk of botulism.

1.6 How much is the delivery fee?

West Malaysia:

  1. Orders above RM 200 : FREE DELIVERY
  2. Orders below RM 200 : RM 15

East Malaysia & Burnei:

  1. Fixed Rate: RM 25

Singapore:

  1. Fixed Rate: RM35

* Purchase value above SGD 400 is subject to custom tax in Singapore

2. Raw Honey

2.1 Why does honey have strawberry or other fruity flavors? Is it pure honey or does it contain artificial flavoring?

Honey can naturally have fruit-like flavors based on the flowers from which the bees collect nectar. For example, Jungle’s Heart is honey harvested from strawberry nectar, giving it strawberry notes, while Citrus Bloom honey has subtle citrus flavors, also known in Malay as Jeruk. Additionally, Jungle’s Eye is harvested from Longan Tree flower nectar. These flavors are completely natural and depend on the source of the nectar.

All our Daily Series, Premium Series, and Squeezy Series honeys are pure, natural honey, directly harvested from different fruit farm flower nectar. You will find the taste and texture are smooth and natural, without any artificial additives or flavoring.

Our Infuse Series offers honey enhanced with additional flavors or ingredients like herbs and natural fruits, blending them with natural honey. These infused blends offer unique taste experiences and added nutrition, making them a convenient and flavorful choice for those seeking something different.

2.2 What is the difference between Daily series, Squeezy series, Premium Series and Infuse Series?

1. Daily Series
The Daily Series offers honey perfect for everyday consumption, especially for mixing with water. It is harvested directly from the hive and bottled, making it a great option for those who enjoy honey as part of their daily honey routine. This is the most popular choice among our customers.

2. Squeezy Series
The Squeezy Series (310g) contains the same honey as the Daily Series (500g) but is designed for convenience in smaller, easy-to-use, squeezable bottles. It’s perfect for quick, mess-free use, ideal for those on the go.

3. Premium Series
The Premium Series features honey with double the nutrition compared to the Daily Series, achieved through a special vacuum process that gives it a thicker and denser consistency. This series is highly recommended for those who enjoy consuming honey directly from the container without mixing it with water, providing a richer and more intense honey experience.

4. Infuse Series
The Infuse Series provides honey enhanced with additional flavors or ingredients like herbs, spices, or fruits. These infused honey blends offer unique taste experiences and added nutrition, making them a convenient and flavorful choice for those seeking something different.

2.3 Is it safe for pregnant women to consume honey?

Yes, it is generally safe for pregnant women to consume honey. Healthy adults, including pregnant women, have fully developed immune and digestive systems that can neutralize any potential bacteria or spores. Honey contains essential vitamins, minerals, and antioxidants that support both the mother’s and the developing baby’s health.

We recommend Royal White Honey because it is rich in folic acid, which aids in healthy fetal development during pregnancy.

2.4 Why is infant below 1 years old is not allowed to consume honey? And why pregnant women can?

Infants under one year should not consume raw honey due to the risk of infant botulism. This is because their digestive systems are not yet developed enough to fight off potential bacteria and spores, making them more vulnerable compared to older children.

Pregnant women, however, have fully developed immune systems, making honey safe for them.

2.5 Can honey regulate blood pressure?

While honey contains natural sugars, studies suggest that honey may have a gentler effect on blood sugar levels compared to refined sugars. Especially those concerned about diabetes, should consume honey in moderation, but when used as a sweetener, it could help avoid the blood sugar spikes associated with more processed sugars.

We recommand Royal Black for customer that concern about their blood pressure.

2.6 Can diabetes patient consume honey?

Honey has a lower glycemic index (GI) compared to table sugar, meaning it may cause a slower rise in blood sugar levels. However, honey is still a simple sugar, consisting of glucose and fructose, which can raise blood sugar levels.

Therefore, it’s crucial for diabetics to monitor their blood sugar closely if they choose to include honey in their diet. Moderation is key, and it should not be consumed excessively.

2.7 Does the presence of ants mean the honey is fake?

Yes, the presence of ants does not indicate that honey is fake or not real. Ants are attracted to the high sugar content in honey, which consists primarily of glucose and fructose, regardless of whether the honey is natural or processed. Even raw, unprocessed honey contains these sugars, making it equally appealing to ants. Therefore, the attraction of ants is not a reliable indicator of the authenticity or purity of the honey.

2.8 Why would honey crystallize?

The crystallization of raw honey is a natural and reversible process, indicating its purity and natural state. This occurs due to the glucose content forming crystals.

You can easily restore crystallized honey to its smooth, liquid consistency by gently warming it in a water bath, without compromising its nutritional content. Refer to this post for more info.

2.9 Does honey need to be refrigerated to keep fresh?

You do not need to keep the honey in the fridge. It can actually accelerate the crystallization process; room temperature storage is ideal.

3. Gifting

3.1 Can i customize my honey gift?

Yes you can. Just reach out to our customer service through whatsapp and let us know what you need. We are happy to serve you to make the gift more personalized.

3.2 Can i add message and wrapping on gifting?

Yes you can. Just click the add on of wrapping and gift message when u Add To Cart

4. Beverages

4.1 How long can the honey juice last?

Our honey juice is freshly made daily upon order and can be stored in the fridge for up to 5 days. We do not add any preservatives to our drinks, ensuring their natural freshness.

4.2 How should i store the honey juice?

It is always recommanded to keep the honey juice in chill condition for the best indulgence.

4.3 Is same-day delivery available?

We know you’re craving it! Simply reach out to our customer service online, and we’ll arrange the delivery for you.

4.4 Can it be deliver outside Klang Valley?

Unfortunately, we do not offer delivery outside of Klang Valley for our honey cake and honey juice, as these items require door-to-door services like Lalamove or Grab. However, if you are located near Klang Valley but are unable to check out, please contact our online customer service. If we have a retail store nearby, we’ll arrange delivery for you.

4.5 This is a gift for my friend; could you include a gift card for me?

Yes, we can definitely add a gift card for you! Simply include your message when placing your order, and we’ll include a personalized gift card with your package.

5. Cakes

5.1 Is the honey cake halal?

We do not have a halal certificate for the cake yet. However, the cake is made with halal ingredients. You can check the ingredient of each cake at the product page.

5.2 What is the storage, consumption and expiry of the cake?

1. Please consume before the expiry date indicated on the box.

2. Once opened, store the cake in the refrigerator and consume within 3 days.

3. For the best flavor, remove the cake from the fridge and let it sit at room temperature for 1 hour before enjoying.

5.3 Is same-day delivery available?

We know you’re craving it! Simply reach out to our customer service online, and we’ll arrange the delivery for you.

5.4 Can it be deliver outside Klang Valley?

Unfortunately, we do not offer delivery outside of Klang Valley for our honey cake and honey juice, as these items require door-to-door services like Lalamove or Grab. However, if you are located near Klang Valley but are unable to check out, please contact our online customer service. If we have a retail store nearby, we’ll arrange delivery for you.

5.5 This is a gift for my friend; could you include a gift card for me?

Yes, we can definitely add a gift card for you! Simply include your message when placing your order, and we’ll include a personalized gift card with your package.

6. Order and Shipping

6.1 Is same-day delivery available?

If you need urgent same-day delivery, please contact our customer service, and we will make the necessary arrangements for you.

6.2 Do you offer international shipping outside of Malaysia?

At the moment, we can only ship to Singapore. For shipments to other countries, please contact our customer service to confirm the logistics arrangements.

For shipments to Singapore, purchases over SGD 400 will be subject to customs tax.

6.3 What is the estimated shipping time?

Under normal circumstances, you will receive your order within 2-4 days after placing it and making payment. We will ship the order within 2 working days, and you can expect to receive it 1-2 days after it has been shipped.

For West Malaysia, delivery may take up to 7 days.

6.4 How much is the delivery fees?

West Malaysia:
• Orders above RM 200: FREE DELIVERY
• Orders below RM 200: RM 10 for normal shipping or RM 15 for local delivery (applicable for cakes and juices only)

East Malaysia & Brunei:
• Fixed Rate: RM 25

Singapore:
• Fixed Rate: RM 35
• Purchases above SGD 400 are subject to customs tax in Singapore

7. Return And Exchange

7.1 What if there is defect in the honey?

We allow for exchange/refund within 28 days. Just reach out to our customer service online or the service crew in the retail store.

8. BeeHive Loyalty Program

8.1 How to join the membership?

Method 1

Step 1: Go to www.junglehouse.com.my

Step 2: Click the BEE widget icon at the bottom left

Step 3: Click Join now

Step 4: Key in your email address and create a password

Step 5: Click the Membership widget icon and Update the Profile on Contact Number and Birthdate

Step 6: Tick Subscribe for Newsletter to receive all the latest promotions and sharing from Jungle House

Method 2
Step 1: Go to www.junglehouse.com.my

Step 2: Click on the profile icon at the top right conner (for desktop/laptop), click the menu and at the bottom of the overlay click login (for mobile) and click Create Account

8.2 How to update/edit my profile?

Step 1: www.junglehouse.com.my

Step 2: Login your account

Step 3: Click the Membership widget icon at the bottom left and then click “EARN BEES”

Step 4: Click Edit under the Complete your profile

Step 5: Edit personal detail, and click Save Changes

Step 6: Receive 50 BEE points!

8.3 Will my tier be downgraded?

Yes, the tier is depending on the accumulation of spending for the last 365 days. This means the calculation of accumulation will depends on the last 365 days as of today.



For example, today is 20 Jan 2024, the tier level will be decided by the total spending between 20 Jan 2023 to 19 Jan 2024.

8.4 Will my Bee points expire?

Yes, the Bee points will expire in a year if no activity is performed in the membership account. Activity here refers to any changes to the points in the membership account, for example, purchasing products, leaving a review, following and sharing our social pages etc.

Example: if customer A

Purchase RM100 (x2 bees) on 1/1/2021: 200 points

Purchase RM200 (x2 bees) on 1/4/2021: 400 points

Leave a review on 7/4/2021: 50 points

The total 650 points will expire on 7/4/2022.

* To check the expiry date, click on membership, and the expiry date will show under the total points

8.5 How do i check my Bee Points?

Step 1: www.junglehouse.com.my

Step 2: Login your account

Step 3: Click the Membership widget icon at the bottom left and then click “EARN BEES”

Step 4: Click Edit under the Complete your profile

Step 5: Edit personal detail, and click Save Changes

Step 6: Receive 50 BEE points!

8.6 When is the expiry date after the rewards redeemed in my account?

After you redeem the reward, the reward will be kept in your account for 30 days. You have to spend the reward within 30 days. If not, it will expire and no longer be valid.

8.7 Are rewards exchangeable for cash or refundable if there is any unused balance?

Rewards are not available to exchange for cash and refund for unused balance.

8.8 How can I be entitled for my birthday rewards?

Update your birthday date in your membership account under Update Profile to enjoy the reward.

Update your birthday: here

8.9 When is my birthday reward expired?

After you redeem the birthday rewards, the rewards will be kept in your account for 30 days. You have to spend the tips within 30 days. Otherwise, it will expire and no longer be valid.

8.10 What if I have inserted my birth date, but I didn’t received the rewards?

Kindly approach to our customer service, or just show your IC at the retail store to claim your rewards.

8.11 How long does my point be reflected in my account?

The points will be reflected immediately almost in real time after purchase. However, sometimes if the connection or server is on maintainence, it will take 24 hours to reflect. Kindly reach out to our customer service if after 24 hours the points are not reflected in your membership.

8.12 Can my membership tier discount be used with other on-going promotions?

No, you can’t, the membership tier discount can only be used with non-promotional item.

8.13 Why I didnt get any points after review a product?

Each account will only be reward for maximum of 3 reviews.

9. Bee Green

9.1 How many bee points will I get from recycling jungle house's bottle?

You could return the bottle to our retail stores. The BEE points for each are stated below:

Mini Honey bottle (glass): 25 BEES for each

Raw Honey bottle and Jungle Juice bottle: 50 BEES for each

We accept paper box, paper bag, plastic bag, Beautea packaging, wooden stirrer, paper cup, plastic cup, carton box but without points given.

9.2 What will happen to the return bottles or the honey jars?

The returned bottle and honey jars will be sent to a recycle vendors for recycling purposes.

9.3 How long will my point be reflected after i return the bottles and the honey jars?

It will take up to 30 second to reflect the points in your account

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at helllo@junglehouse.com.my

Other inquiries? Let's chat.