FAQ

1. General

1.1 Where the honey harvested from?

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Our honey is harvested across different countries around the world. It includes Indonesia, Thailand, Malaysia at this moment. There will be more honey be introduced across the time.

1.2 Is Jungle House product halal certified?

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At this moment, our brand is yet to obtain halal certificate. However, the product we sell does not contain any non halal ingredient. This include our honey cake.

2. Product

2.1 Is Jungle House honey real?

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Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

2.2 What is the difference for Squeezy, Daily and Premium?

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It is all raw honey but different in size, packaging and concentration.

Squeezy series is 310ml in a convenient packaging where you can squeeze the bottle and consume it daily with plain water. This is recommended for people who seek for convenient or to apply on foods like oat, cake, bread and etc.

Daily series is 500ml in our standard packaging. You could use a honey wood stirrer to take out the honey and mix with water for daily consumption. This is recommended for people who consume it daily.

Premium series is 500ml which the honey is 2x more concentrated comparing to Squeezy and Daily. It went through a special vacuum process to reach higher concentration of the honey. The thickness and density are double from the squeezy and regular. It also means double of the nutrition contain in the honey. Recommended for people who like to enjoy honey through direct scooping into mouth.

2.3 Is Jungle House brand halal certified?

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Jungle House brand yet to obtain the halal certificate. However, all the products including the drinks and cake do not use any non halal ingredients. There is no use of any pork or alcohol in any of the products.

2.4 How should I store my honey?

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All the honey should be store in room temperature, shaded from direct sunlight to keep the honey at its best texture. Keep it away from places that would attract ants because honey contains natural glucose and fructose which the ants love it.

2.5 Why honey harden into crystal and how to do with it?

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Crystallization occurs because of the natural qualities inside. The natural sugars in honey (glucose and fructose) will bind together and begin to form little crystals, which can start making your honey harder. It is still edible even honey crystalize. If you need that flowing golden liquid, place crystallized honey in a warm water bath of about 40°C (100°F) for 15 minutes or more until the crystals dissolve and the honey liquefies.

2.6 How long can we keep the honey once open?

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Honey is a natural antimicrobial substance which means if the honey is pure then no harmful microbes can grow in the honey and it will stay safe to consume forever. However sometimes the honey does change in colour and taste after a period of long time. It is safe to consume still.

2.7 Can infants below 1 years old consume honey?

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Jungle House honey is all natural and we do not sterilize honey by high temperature to maintain its natural flavour and nutrition. Bacteria called botulinum bacteria present in nature may be mixed in honey. As babies under 1 year old are not immature in intestinal function, there is less intestinal bacteria for digesting honey, resulting the danger of developing botulism when being fed with honey. When intestinal systems become mature after 1 year old, honey can be consumed at ease.

2.8 What honey would you recommend if I am first timer towards Jungle House?

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We would suggest you to buy Jungle Wish, which contains 8 different natural flavour of mini honey inside a box. It is always good to have a taste of different types of honey in order to find which suite your taste buds well. All the raw honey we sold are natural harvested without any artificial flavouring or preservative. Safe to consume and good to health.

2.9 Can diabetes consume honey?

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Yes, diabetes are still encourage to consume honey but make sure you control the consumption. Although our honey not sugar based, but your health is still our priority all the time. The volume recommended to take per day is one table spoon or one small cup of honey juice.

2.10 What bottle you are using, glass or plastic?

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We are using glass for mini honey and plastic for raw honey.

2.11 How can I recycle the empty bottle?

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We afraid that currently we have lack of manpower to collect the empty bottles from you one by one. However, you might send your empty bottle to any of our outlet and we will give some points as your beehive rewards.

2.12 Will honey spoil?

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Honey has no expiry date as it’s natural creation. As well as you store the honey in proper way, it will always safe for you to consume.

2.13 Can pregnancy takes honey?

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Yes, pregnancy can always take honey and the best honey to consume is Royal White, which can help you to relax and take good rest. In the same time, this is good for the baby as well.

3. Shipping

3.1 What do I do if there's a problem with my order?

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Our customer service representatives are more than happy to help you. You may contact us via live chat, email us at hello@junglehouse.com.my.

3.2 Can I amend or cancel my order?

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Please contact us at hello@junglehouse.com.my as soon as possible so that we won’t process your order. Kindly note that all refunds for cancellation will be in terms of credit note. Unfortunately, cancellation can't be made once your order has been processed and shipped out.

3.3 How long it takes to deliver the parcel?

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Local country orders take 1 - 3 business days to be delivered to you and we ship within 1 - 2 business days.
International orders take 5 - 8 business days to be delivered and we ship within 1 - 2 business days.
Shipping time might vary depending on location, shipment method and other factors.

3.4 What is the delivery cost?

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Free shipping within Malaysia for any orders above RM150
RM10 for orders below RM150 within Malaysia
Orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

3.5 Where is the area covered for delivery?

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We ship across the whole Malaysia (include Sabah and Sarawak) and Singapore. For country except the two mentioned, please reach out to us at hello@junglehouse.com.my or our live chat and we could arrange for the delivery. This is because some countries actually prohibited honey import.

3.6 Shipping during MCO

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There might be some delay in shipping during MCO period of time, kindly contact us if the parcel has not reach to you after 5 days

4. Returns

4.1 Can I return the product if I am not satisfy?

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Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:
If a product is not delicious, gets damaged or was faulty or incorrect upon a delivery - we offer 100% return and exchange.
Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
To be eligible for a return regarding on the taste, goods must be undamaged, must not be consumed more than 15% and accompanied by proof of purchase.
For returns, please email hello@junglehouse.com.my with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer will receive a confirmation email, notifying about the status of the return's parcel.
If the return is approved, then it will be processed and the exchange goods will be processed shortly after.

5. BeeHive Program Membership

5.1 Membership Tier & Account

5.1.1 How to check my membership tier?

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Step 1: www.junglehouse.com.my

Step 2: log in your account­­­

Step 3: Click the "Membership" widget icon  

5.1.2 Will my membership expired?

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Membership tier will not expired nor downgraded. Whenever you have reached a certain tier, you will stay in the same tier forever. However, BEE points will expire in 365 days if there is no activity perform in the membership account. Activity here refer to any points changes in the membership account such as leaving a review, purchasing products, following our social pages and etc.

5.1.3 How to join the membership?

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Step 1: www.junglehouse.com.my
Step 2: Click the "membership" widget icon
Step 3: Click “Create A Store Account”
Step 4: Key in your email address and create a password
Step 5: Tick “Subscribe for Newsletter” to receive all the latest promotion and sharing from Jungle Bee!

5.1.4 How do I get my Welcome Gifts?

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System will automatically upgrade your membership tier when you achieve the spending requirement and the welcome gift rewards will appear in the "membership" widget.

5.1.5 Will the Welcome Gifts rewards expire?

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Yes, it will expire in 30 days. You may redeem the rewards in our retail or online store with the e-voucher code. Kindly contact our customer service if you have any difficulties to redeem your rewards.

5.1.6 How to fill/edit my personal detail?

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Step 1: www.junglehouse.com.my
Step 2: log in your account
Step 3: Click the "membership" widget icon and then click “EARN BEES”
Step 4: Click “Edit” under the “Complete your profile”
Step 5: Edit personal detail, and click “Save Changes”
Step 6: Receive 50 BEE points!

5.2. BEE Points

5.2.1 Do the BEE points expire?

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Yes, the BEE points will be expired after 12 months (365 days) if there is no activity perform in the membership account. Activity here refer to any points changes in the membership account such as leaving a review, purchasing products, following our social pages and etc.

Example: if customer A
Purchase RM100 (x2 bees) on 1/1/2021: 200 points
Purchase RM200 (x2 bees) on 1/4/2021: 400 points
Leave a review on 7/4/2021: 50 points
The total 650 points will be expired at 6/4/2022.

5.2.2 How to check my BEE points?

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Step 1: www.junglehouse.com.my
Step 2: log in your account
Step 3: Click the "membership" widget icon

5.2.3 What would happen to my BEE points if I have asked for product refund?

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If you request for refund, system will automatically deduct the points.



5.3. Rewards

5.3.1 How to claim and redeem rewards with BEE points?

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Step 1: Log in to membership account and then click the "membership" widget icon
Step 2: Member will saw a “Beehive Rewards” logo on the left bottom of the page
Step 3: Click “Get Rewards”, choose the product that you would like to redeem
Step 4: Click “Redeem” and click "tick"
Step 5: System will generate a promo code
Step 6: Show staff your promo code to redeem your product /key in the promo code while redeem through website

5.3.2 How to check the rewards I had claimed in my rewards wallet?

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It will appear in Widget or customer account under “REDEEM”, with showing “promo code”.

5.3.3 When is the expiry date after the rewards redeemed in my account?

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After you redeem the reward, the reward will be kept in your account for 30 days. You have to spend the reward within 30 days. If not, it will expire and no longer valid.

5.3.4 Can I redeem more than 1 reward in single transaction?

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We are sorry to say that only 1 reward is applicable in single transaction.

5.3.5 Is there any minimum spending in redeeming the rewards?

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Normally there is no minimum spending while redeeming the rewards in the membership program unless there is a T&C stated.

5.3.6 Are rewards exchangeable for cash or refundable if there is any unused balance?

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We apologize that rewards are not available to exchange for cash and refund for unused balance.

5.4. Birthday

5.4.1 What’s is my member birthday benefit?

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You will receive a RM20 voucher on your birthday actual day. The voucher will be send to your email account with a promo code. You can use the promo code to redeem anything in our retail or online stores. Just show our retails staff the code in the email or key in the promo code while checking out from online store.

5.4.2 How can I entitle for my birthday rewards?

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You must fill in your birthday date in your membership account to enjoy the rewards.

5.4.3 When is my birthday reward expired?

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After you redeem the birthday rewards, the rewards will be kept in your account for 30 days. You have to spend the rewards within 30 days or not it will be expired and no longer valid.

5.5. BEE Green Rewards

5.5.1 How many BEE points will I get from recycling Jungle House’s bottle?

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You could return the bottle to our retail stores. The BEE points for each is stated below:
Mini Honey bottle (glass): 25 BEES for each
Raw Honey bottle and Jungle Juice bottle: 50 BEES for each
NOT accepted for paper box, paper bag, plastic bag, Beautea packaging, wooden stirrer, paper cup, plastic cup, carton box.

5.6. Others

5.6.1 How do I subscribe/ unsubscribed email from JH?

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Step 1: www.junglehouse.com.my
Step 2: log in your account
Step 3: Click the widget icon and then click “EARN BEES”
Step 4: Click “Edit” under the “Complete your profile”
Step 5: Edit personal detail, you can tick “Subscribe for Newsletter” to subscribe/untick to unsubscribe and click “Save Changes”
Step 6: Receive 50 BEE points!

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