Return & Refund Policy

Jungle House Brand Promise: DELICIOUS HONEY

Your 100% satisfaction is important to us. We offer 7-days Return & Exchange Policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, must not be consumed more than 15% and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@junglehouse.com.my. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


You can always contact us for any return question  at sales@junglehouse.com.my


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like the consumption level exceeds 15%. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.